Updated customer service number for “put” loans
July 12, 2009
In a January 30, 2009 Electronic Announcement on the Information for Financial Aid Professionals (IFAP) Web site, we provided customer service contact information for Federal Family Education Loan (FFEL) Program loans that the Department of Education (the Department) purchases from FFEL loan holders. Through methods commonly referred to as “PUT” by FFEL loan holders and the Department, the Department becomes the owner and servicer of the purchased loans. Upon purchase of a loan, both the prior FFEL loan holder and the Department correspond with an affected borrower.
Toll-Free Hours of Phone No. Operation
For Collections 866/938-4749 Mon-Fri 8am-11pm (EST)
For Schools 866/938-4750 Mon-Fri 8am-8:30pm (EST)
For Borrowers 800/508-1378 Mon-Fri 8am-11pm (EST)
July 12, 2009
In a January 30, 2009 Electronic Announcement on the Information for Financial Aid Professionals (IFAP) Web site, we provided customer service contact information for Federal Family Education Loan (FFEL) Program loans that the Department of Education (the Department) purchases from FFEL loan holders. Through methods commonly referred to as “PUT” by FFEL loan holders and the Department, the Department becomes the owner and servicer of the purchased loans. Upon purchase of a loan, both the prior FFEL loan holder and the Department correspond with an affected borrower.
Toll-Free Hours of Phone No. Operation
- For Collections 866/938-4749 Mon-Fri 8am-11pm (EST)
- For Schools 866/938-4750 Mon-Fri 8am-8:30pm (EST)
- For Borrowers 800/508-1378 Mon-Fri 8am-11pm (EST)
